Troubleshooting

No leads yet

First, calibrate expectations: an active market produces leads in hours, a quiet niche can take a day or two, and thousands scanned becoming a handful of leads is the product working. If it stays quiet:

1. 1Check the agent's card on Agents: a Needs attention flag names the problem and usually carries prepared keyword replacements.
2. 2Read your keywords against the containment test: would this exact phrase appear inside a customer's sentence? Query-style and brand keywords are the two classic silent killers.
3. 3On LinkedIn specifically: no Sales Navigator means keyword-post leads only, which is a much thinner stream. See Connecting LinkedIn.

Matches but no leads

The topic is right and intent is missing: your phrases attract discussion, not buying. Tune toward problem language, trim exploratory intent types, and grade a few near-misses so the grading learns your bar.

A channel shows Paused, Stopped or Not yet

• Paused: the account's page in Settings, Channels says why. A pause LeadPinger set after a problem resumes by itself after 72 hours, one stage back; fix what caused it, usually the targeting or your note, rather than resuming early. If the platform ended the session, click Reconnect at the top of that page. Your history is unaffected.
• Waiting for you (LinkedIn): the Safety Check found reasons for caution. Open the account, then choose Connect anyway at the top, or Disconnect account from the ⋯ menu.
• Stopped: the platform restricted the account. Check it on the platform, then resume it from its page; it starts again at stage 1.
• Not yet (Reddit or X): the Safety Check kept the sign-in closed. It checks again every day and tells you the day the account qualifies.
• Reconnect needed (LinkedIn): LinkedIn asked the account to sign in again. Open the account and click Reconnect; messages and connection requests keep sending meanwhile.
• Turn the Account health notification on (email) so this never waits for a login to be noticed.

Outreach isn't sending

1. 1Check Stop all sending at the top of Settings, Channels: while it is on, nothing sends from any account, and drafts keep queuing by design.
2. 2Open the account with Manage. A paused account says why, and This week shows what the ladder allows, your limit, and what already went out. At stage 1 an account sends 3 comments and 3 DMs a week, at most one a day, so a quiet day is often the ladder working.
3. 3Check Your limit: a kind set to 0 is switched off.
4. 4Check the Sending hours: automated sends wait for the account's hours; your own clicks send any time.
5. 5Check the campaign: an agent linked to no campaign is find-only, a campaign on Handoff never sends by itself, and on Assisted every draft waits for your approval in Engage. See Approving Drafts & Campaign Modes.
6. 6LinkedIn messages "queued": you are not connected to the person yet; messages deliver the moment they accept the connection request. The thread says so.

Enrichment says Not found

No credit was spent. Coverage follows work identity: employed professionals at real companies enrich well, students and stealth founders often don't. Reach those leads by DM instead; the lead panel keeps every channel one click away.

A lead I wanted is missing or locked

• Missing: check the Filtered out toggle and restore it; the reason is shown.
• Locked with a blur: your trial has ended and the lead arrived after it did. Every lead the trial found stays open; any paid plan opens the rest.

Numbers look different between pages

Check the windows before anything else: dashboard cards are 30-day, Latest Top Leads is 7-day, Insights is whatever range you picked. The vocabulary is consistent everywhere: scanned, matches, leads.