Getting Support

Support is in-house: the people answering tickets are the people building LeadPinger, which is why a good bug report often becomes a fix rather than a workaround. We usually reply within one business day.

Email us, account or no account

Write to support@leadpinger.ai and you get the same people and the same reply time, with nothing to sign up for and nothing to log into. It is the right route if you are still deciding whether LeadPinger fits what you do, and it works just as well once you are a customer. Your first email opens a ticket automatically, and every reply after that stays in the same thread.

Opening a ticket from the app

1. 1Support in the sidebar, then New ticket. Pick a topic, write what happened, and attach screenshots if they help (up to 5 files).
2. 2Your workspace and plan details ride along automatically, so you never have to explain your setup.
3. 3You get a ticket number and an email confirmation immediately.

The conversation, wherever you like

Every reply we send lands in your inbox, and replying to the email files straight back into the ticket: no portal round-trips required. Prefer the app? The same thread lives at Support, with statuses that mean what they say: Open, In progress, Awaiting your reply, Resolved, Closed. Replying to a resolved ticket reopens it; resolved tickets close on their own after a week of quiet.

What makes a ticket fast to solve

• What you expected, and what happened instead, in that order.
• Your workspace ID: Settings, General, one click to copy.
• The lead, agent or page in question; links from Copy link are perfect.
• A screenshot of anything visual.

Feature requests

Request a feature lives in the help menu and your avatar menu. Tell us the problem you are trying to solve, not only the feature you imagine; the problem is the part we can always act on. Requests are read by the founder, genuinely, and the integration lineup in particular grows by request. No account yet? Send the same thing to support@leadpinger.ai.