Docs/Help
FAQ
The questions we actually get, answered the way we answer them in support.
Where do the leads come from?
From public conversations and profiles on Reddit, LinkedIn and X. Your agents listen for the topic phrases you set, read everything that matches, and keep only what shows real buying signal or a real fit with your ideal customer. Every lead carries its evidence: the post that triggered it, or the profile facts that matched.
Is this legal? Is it safe for my accounts?
Agents read public content, and outreach sends only from accounts you connect, each on a warm-up ladder that starts small and climbs only after clean weeks, inside sending hours you set, and after a Safety Check when it connects. The honest caveat: platforms can restrict accounts that automate, and automated tools violate LinkedIn's User Agreement, so automation is a risk you choose. Every layer we put around it is described plainly in Sending Limits & Account Safety and LinkedIn Account Safety.
Do I need to connect my social accounts?
To find leads: no, on any platform. Your agents read LinkedIn, Reddit and X with nothing connected. To reach out from inside LeadPinger: yes, because sending happens as you, from your own accounts. And to search LinkedIn for the exact people who match your ideal customer, you need Sales Navigator connected. Nobody on your team can ever send as you.
What's the deal with Sales Navigator?
It unlocks LinkedIn people search: your agent finds the exact humans matching your ideal customer profile instead of waiting for them to post, and that is where almost every LinkedIn lead comes from. Your team needs at least one Sales Navigator account, not one per person. LinkedIn charges for it separately, and that money goes to LinkedIn, not to us.
How is the trial limited?
Only by time. It runs the full Pro plan for 14 days: 3 agents, 18 keywords, 2 seats, and every lead they find unlocked in full. No credit card to start, and nothing is charged automatically. Details in The Free Trial.
Are leads really unlimited on paid plans?
Yes. Plans meter finding capacity (agents and keywords) and people (seats), never the leads themselves. A sharp agent on Starter can produce more pipeline than a sloppy one on Agency.
Does LeadPinger send messages without my approval?
Only on Autopilot, and only for the campaigns you put there. Each campaign's mode decides: on Handoff you post every message yourself, on Assisted every message waits for your approval, and on Autopilot (Pro and above) your agent runs the conversation and reports back, with hostile and sensitive replies always waiting for you.
Can I change or cancel my plan anytime?
Yes. Upgrades apply immediately and prorate today; downgrades and add-on removals start at your next renewal; cancelling keeps access through what you paid for. Nothing is deleted on the way down; overflow is archived and restorable. See Changing Plans & Proration and Cancelling & Your Data.
What does a seat actually get my teammate?
A login, a private pipeline, and their own sending identity, for $59/mo on every tier. Seats never add agents or keywords; capacity is one shared pool. The full picture: What a Seat Includes.
How does email enrichment bill?
Pro includes 250 enrichments a month and Agency 500, pooled across the team. A credit is spent only when a verified work email is actually found; misses are free. See Email Enrichment.
Why did a lead disappear from my list?
It was probably filtered out with a stated reason: check the Filtered out toggle in the queue, where one click restores it. The filter is deliberately visible and reversible; see Fit & Not-a-fit.
Can I run my agency's clients in here?
That is what Agency is for: separate white-label client workspaces, each with its own agents, leads and LinkedIn, with branded PDF reporting. See Client Workspaces.
What data do you collect, and can I leave with mine?
Public content your agents read, plus what you put in. Export everything yourself on any paid plan, and full deletion is one request away: Your Data & Privacy and Data Export & Deletion.
Questions this page didn't answer? Email support@leadpinger.ai, we usually reply within one business day.