Payment Issues

Cards expire, banks decline, budgets hiccup. LeadPinger's posture on a failed renewal is a grace period, not a cliff: your workspace keeps full access while we retry and you fix the card. Agents keep hunting, outreach keeps sending, nothing locks.

What you'll see

• A banner across the app: Payment failed. Update your card to keep your subscription active.
• A Past due badge and callout on the billing page, with the one button that matters: Update payment method.
• An email, if your Billing notification is on (it is by default).

Fixing it

1. 1The owner clicks Update payment method (app banner or Settings, Billing).
2. 2The secure Stripe billing portal opens; update the card there. LeadPinger never sees or stores card numbers.
3. 3The retry clears, the banner disappears, and the invoice shows as paid in your billing history. Done.

If it stays unpaid

When the grace period ends without a successful charge, the subscription lapses: agents pause, and paid features close until a payment goes through. Your data is untouched throughout: leads, conversations and settings all wait for you, and one successful payment puts everything back exactly as it was.