Data Export & Deletion

Your workspace's data is yours. That principle has two halves: portability, which is self-serve, and deletion, which is one email away.

Taking your data (self-serve)

• Leads: export any filtered view or your whole queue as CSV or Excel, with every column LeadPinger holds: identity, grades, evidence summaries, enriched contacts, sources, statuses and timestamps.
• Continuous copies: Google Sheets, webhook and CRM integrations stream leads out as they arrive or qualify, so an always-current external copy is a one-time setup.
• Do not contact: exportable as CSV from its settings page, so your do-not-contact list follows you.
• Agents: the agents table exports your configuration summary (keywords, platforms, performance) as CSV.

Deletion on request

Mail support@leadpinger.aifrom the workspace owner's address, or open a ticket from Support in the app, asking for workspace deletion. We verify it is really you, confirm the scope with you (a workspace, or your entire account), and then erase: leads, conversations, agents, connected-account credentials, team data, the lot. Deletion is permanent; export first, because there is no undo to offer you afterwards.

What has to be kept

Two categories survive a deletion request, because law and bookkeeping require them: billing records (invoices, payment history) for tax and accounting retention periods, and the minimal records needed to honor the deletion itself. Nothing in either category is used for anything else.

A note on other people's data

Leads are people, and some of them have rights over their data wherever you operate. LeadPinger's side of that: suppression is enforced on every send, and deleting a lead removes it from your workspace. Your side: honor removal requests you receive, and put the requester on your suppression list so no future agent brings them back.