Terms of Service

LeadPinger is operated by Jad Eid as a sole proprietorship based in Montreal, Quebec, Canada ("LeadPinger", "we", "us"). These terms are a binding agreement between you and the operator. If the business incorporates, these terms and your subscription may be assigned to that company, and nothing else changes for you.

LeadPinger is a business tool. By creating a workspace you confirm that you are at least 18, that you are using the service for business purposes, and that you act on your own behalf or for an organization you are authorized to bind.

LeadPinger monitors publicly available content on third-party platforms, classifies it with AI, and surfaces potential leads with enrichment and outreach tooling. We provide the signals and the tooling; what you do with them is your call and your responsibility.

Outreach runs in the mode you choose for each campaign. In Handoff, your agent writes and you post everything yourself. In Assisted, the agent sends only after your approval. In Autopilot, the agent sends on its own, within the campaign brief you wrote and the built-in safety limits. In every mode, messages go out from your own connected accounts, and you are responsible for what your workspace sends.

Automated activity carries platform risk. We enforce conservative volume limits, pacing, and warmup designed to protect your accounts, but the platforms change their rules and enforcement without notice, and we cannot guarantee that a platform will never restrict an account you connect. Connect accounts you accept that risk for.

You are responsible for your account credentials and for everything done under your workspace. Keep your signup information accurate.

Plan limits (agents, keywords, platforms, sending volumes, enrichment quotas) are part of the deal: circumventing them, reselling access, or scraping our outputs at scale is not allowed.

Use leads in compliance with the laws that apply to you and to the people you contact, including anti-spam law (such as CASL and CAN-SPAM) and data protection law (such as GDPR and Quebec's privacy legislation), and with the terms of the platforms where you contact people.

Do not use the service to harass, spam, deceive, or do anything illegal. We can suspend or terminate accounts that do, and accounts whose activity puts the service or other customers at risk.

Plans bill monthly in advance and renew automatically until you cancel. You can upgrade, downgrade, or cancel at any time; cancellation takes effect at the end of the current billing cycle, and you keep access until then. Prices may change with at least 30 days notice, applying from your next cycle, never mid-cycle. Prices exclude any applicable taxes.

Refunds: charges for time you actively used are not refundable, because paid usage carries real third-party costs the moment it runs. If a plan renews that you meant to cancel, contact us within 7 days of the charge; if the new cycle is substantially unused, we will refund it in full. Beyond that, if you believe something is genuinely unfair, write to us and we will be reasonable.

Trials do not require a card and convert to a paid plan only when you choose one. Trial limits are shown in the product and may change between trials.

Your workspace data (your business context, leads, conversations, and settings) is yours. You grant us the license needed to operate the service on it, and nothing more: we do not use your data to train models, and we never sell it.

The service itself (the software, design, and branding) is ours. These terms give you a subscription to use it, not ownership of any part of it.

Classification tiers, scores, evidence, and drafted messages are AI-generated assessments of public content. We engineer for precision, but no AI output is guaranteed correct, and we do not promise any particular volume or quality of leads, replies, or revenue. Verify before you rely; nothing here is legal, financial, or professional advice.

We aim for the service to be reliable and we report failures honestly, but we do not guarantee uninterrupted availability: we depend on third-party platforms and providers that change without notice. We may modify features, with reasonable notice for material changes. We are not affiliated with or endorsed by any platform the service monitors.

To the maximum extent permitted by law, LeadPinger is provided "as is", without warranties of any kind, and we are not liable for indirect or consequential damages, lost profits, or lost data. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose. Where a jurisdiction does not allow a particular limitation, that limitation applies to the maximum extent it permits.

If a third party brings a claim against us arising from how you used lead data, what you sent from your accounts, or a breach of these terms or applicable law, you agree to indemnify us for the costs and damages of that claim.

You can delete your account at any time. We can suspend or terminate a workspace for a violation of these terms, with notice and a reason except where the violation makes that impractical. After termination, your data is handled as described in the Privacy Policy.

These terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable in it. The courts located in Montreal, Quebec have exclusive jurisdiction over any dispute, and each of us consents to that venue. Before filing anything, contact us; most problems can be resolved in one email thread.

We may update these terms as the product evolves. For material changes we give reasonable advance notice (at least 15 days) by email or in the product, and the date at the top of this page always reflects the current version. Continued use after a change takes effect means you accept it.

These terms and the Privacy Policy are the entire agreement between us about the service. If a provision is found unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver of it. You may not assign this agreement without our consent; we may assign it to an entity that continues the business, such as a company we incorporate.

Questions about these terms: support@leadpinger.ai.